Refund policy

Thank you for shopping at www.vasundhara.store and placing your trust in us!

We take great pride in the quality and craftsmanship of our products, which are meticulously handcrafted by our in-house team of traditional craftsmen.

Due to the handcrafted nature of our products and the use of natural stones, slight variations may occur from piece to piece. Additionally, stone colors may appear differently depending on lighting conditions.

Each handcrafted piece undergoes a rigorous quality inspection by our trained Quality Assurance team to ensure it meets our high standards.

If your order is delivered in a damaged condition, or if an incorrect product has been inadvertently shipped to you, we will send you a replacement piece of the same design at no charge.

1.       Eligibility Criteria for Replacement:

·         The product has been delivered to you in a damaged condition or a wrong product has been inadvertently shipped to you.

·         You must inform us in writing within 24 hours of receiving your order.

·         You must provide an unedited unboxing video of the damaged or incorrect product, without any cuts or pauses.

·         Requests must be sent via email to contact.vasundhara@gmail.com .

2.       Procedure for Replacement:

·         The Vasundhara Quality Assurance team will review your request and determine if it qualifies for a replacement based on the details and video provided.

·         If multiple products were ordered, only the damaged or incorrect item(s) will be eligible for replacement, not the entire order.

·         If your request is approved by our Quality Assurance team, we will notify you and arrange for the shipment of the replacement product.

·         The replacement item will be shipped at no charge from our end; however, any import taxes or customs duties applicable as per your country’s regulations will be borne by you.

·         The courier company shall bill you separately for any such taxes or duties at the time of delivery of the replacement piece.

·         You may retain the damaged or incorrect product originally shipped to you.

3.       Exclusions from Our Policy

·         If a product sustains transit damage, or if an incorrect product is shipped to you, we offer a replacement policy and do not offer refunds.

·         A damaged or incorrectly shipped product will be replaced with a product of the same design.

·         Requests for replacement due to sizing issues will not be accepted; please refer to our size guide carefully before making a purchase.

·         Our products are handcrafted in nature and use natural stones. Requests for replacement due to minor variations from the photographs displayed on our website shall not be considered.

·         If our Quality Assurance team, at their sole discretion, determines that the claim is invalid or that the product was not damaged / incorrect, we reserve the right to reject the replacement request.

·         International orders are shipped via reputed delivery partners only. If your order remains undelivered after three delivery attempts for any reason whatsoever, no further attempts will be made by the courier service.

·         No refunds will be issued for non-delivery of a shipment after three failed delivery attempts by the courier service.

·         We shall not be liable for any claims once your shipment is cleared from Indian Customs authorities.

·         For any queries, please email us at contact.vasundhara@gmail.com.

Vasundhara Fashion Jewelry LLP reserves the right to update, modify, or amend this policy at its sole discretion without prior notice.

By purchasing from our website(s), you agree to abide by the terms outlined in this Returns & Exchange Policy.

For domestic orders within India, please refer to our Returns & Exchange Policy – India.